Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

YOU

• Undertake work with a high degree of integrity, leading by example in every situation.
• Take action and ownership, aiming to be a leader, with a passion for helping others grow
• A powerful communicator, handling your colleagues and clients with personal care and empathy
• Passionate about the client experience with in-depth knowledge of the desires, needs and expectations of clients
• Act and think first of the employee and client relationship
• Empower team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit

KEY RESPONSIBILITIES

• Support your colleagues to transform each client experience into dreamlike moments for the client by creating a hand-crafted experience
• Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
• Be a liaison - on the sales floor - between your colleagues and the store manager to drive and achieve individual and team objectives and act as a mentor to the team by proactively offering insights, reflections, and experiences
• Support the Store Manager in driving the store strategy to achieve the best sales performance and creating a hand-crafted 360° experience for the client
• Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
• Provide excellent and specialized customer service to develop meaningful and loyal client relationships through CRM initiatives

KEY REQUIREMENTS

• Ability to drive business and ensure the goals are met
• Excellent communication, organizational skills with attention of detail and accuracy
• Genuine interest and love for fashion and styling, paired with excellent product knowledge
• Extensive experience and ability to lead the delivery of a high level of customer service
• Retail operations, budgeting, planning, customer service, leadership and sales experience required
• Strong in building and maintaining relationships and able to work with different departments
• English language required