Client Advisor

JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship. 
The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.

Jil Sander is looking for the perfect profile for the new opening of JS Store in Berlin, as Sales Associate

Responsibilities:
 •    Welcome and serve the customer, providing an excellent in-store experience at all times, trying to perceive        his/her needs and expectations, providing all necessary information about the product, current trends,         Storytelling etc.
•    Demonstrate brand and product knowledge, based upon the training programme provided, as well as keeping 
     up to date with the luxury environment and competitors.
•    Achieve established personal and store sales goals, by thoroughly and effectively managing all customer 
     accounts through all stages of the sales cycle and the purchase process. Respond to all products inquiries 
     (direct and indirect), and attempts to convert them to sales.
•    Develop and maintain effective one-on-one relationship customers, using also digital tools.
•    Deal effectively with customer queries and after sales care, liaising with the manager when necessary.
•    Maintain accurate records of all key customer account activities, and uses the information for ongoing 
     reference, including Contact names, Special delivery requirements, Product preferences, Outstanding price 
     quotes, Previous order history, All follow up information related to closing the sale
•    Maintain the sales floor and visual display to a high standard in line with Brand guidelines.
•    Follow the Company operational guidelines, policies and stock procedures.
•    Ensure qualitative monitoring and updating of customer information, accordingly to the company tools (CRM), 
     in order to retain actual customers and detect new high potential ones 
•    Excellent attitude for Teamwork and Team spirit 

Requirements:
 
2/3 years of experience in the luxury fashion

Proactivity, enthusiasm, fashion knowledge, problem solving are the main characteristics required and excellent commercial awareness and customers attitude.

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