YOU:

Undertake work with a high degree of integrity, leading by example in every situation
Take action and ownership, ensuring a magical client experience for our clients while aiming to be a leader with a passion for helping others grow
Are a powerful communicator, handling your colleagues and clients with personal care and empathy Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
 

KEY RESPONSIBILITIES:

Lead the team on your floor/in your Dept, to transform each client experience into special moments by creating a hand-crafted experience
Responsible for achieving the commercial targets through an efficient and effective organization of the team and a successful management of the product.
Contribute to improve the commercial performance through the numerical analysis of sales and stocks, the rotation of the product and the supervision of replenishment and visual equipment Lead a high performing client facing and service orientated team
Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience
Empower, develop, motivate, and work alongside the team to drive results through delivering an elevated customer experience
Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
Support the Store Manager in driving the store strategy to achieve the best sales performance. Actively contribute to the development and implementation of business action plans to enhance sales
Demonstrate best in class sales and self leadership by playing an active role on the selling floor to provide excellent customer service and develop meaningful client relationships through CRM initiatives
Guarantee the efficiency and effectiveness at floor level in terms of clienteling, display, merchandise, cleanliness, grooming etc. taking action to solve problems with positive outcomes
 

KEY REQUIREMENTS:

Fluency in Dutch
Previous experience in fashion/luxury retail
Experience in training the team, empower and motivate them Results-driven and customer focused
Strong communication skills (verbal, in person, via email, SMS, etc.)
Strong attention to detail