Client Advisor- Bal Harbour

Marni, the iconic, eclectic brand designed by creative director Consuelo Castiglioni, created an avant-garde spirit balancing exceptionally-crafted ready-to-wear with a complete line of accessories. Consuelo’s modern approach to materials and silhouette, juxtaposing color, exclusive prints and textures has resulted in new, unique form of functionality.

Role and Responsibilities

Sales 
•    Reach and surpass monthly sales goals as determined by Management.
•    Demonstrate an in-depth knowledge of all products in assigned Product category and keep up-to-date on all Product categories in Store.
•    Manage sales and optimize each step of sales process ensuring all clients receive highest degree of sophistication and enjoyable service possible and foster development of loyal shoppers: Welcome and know regular customers.

Customer Service 
•    Strong customer service skills to provide courteous and precise customer satisfaction.
•    Strong organizational skills, multi-tasking and prioritizing capabilities.
•    Follow-up with clients through telephone calls, letters, cards and special announcements keep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)
•    Align with style and qualitative standards of the Brand throughout Sales and post-sale process.
•    Take full advantage of all contacts with customers in the Store and promote both the Brand and Product.
•    Collaborate with other colleagues to achieve business objectives.
•    Constantly keep up-to-date regarding fashion trends; know and monitor competition.
•    Know customers' needs, both expressed and less obvious.
•    Demonstrate, recommend and style the products available; promote wardrobing.
•    Schedule client appointments and pull merchandise for clients in advance of appointments.
•    Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers.

Brand Values 
•    Understand the Company’s brand values.
•    Communicate the brand values to customers.
•    Support the brand image by always adhering to dress code. 

Operations 
•    Participate in the inventory process.
•    Contribute to and create an overall positive atmosphere in the Store.
•    Maintain a clean and organized store to create a comfortable shopping experience.
•    Maintain knowledge and understanding of store sales goals. 

Merchandising
•    Maintain visual merchandising criteria and quantities per Company standards and guidelines. 
•    Make sure that product is accurately coded, tagged and priced.
•    Provide store management with qualitative feedback. 

Physical Requirements 
The physical demands described must be met by an individual to successfully perform the essential 
functions of this job: 
•    Required to stand and walk for up to eight hours in a workday. 
•    Required to lift and or move up to 50 pounds. 

Competencies
•    Customer/Client Focus.
•    Communication Proficiency.
•    Organizational Skills.
•    Ethical Conduct.

Qualifications and Education Requirements
•    Previous retail customer service experience in luxury market. 
•    Previous client book preferred. 
•    Excellent customer services skills. 
•    Writing and communication skills proficiency (written and verbal). 

Preferred Skills
•    Experience in luxury / high-end clienteling environment. 
•    Proven sales track record and achievement of sales goals. 
•    4+ years in premium / luxury commission sales environment. 

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