Client Advisor ECI Catalunya

For our ECI Catalunya we're looking for an experienced and motivated Client Advisor.

You fit with this position if you’re
•    Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
•    A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
•    Courageous with ideas and innovative in your approach, always ready to grow and learn.

Key Responsibilities

 Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
•    Welcome and assist each client providing an excellent in-store experience at all times
Be a master at storytelling and at the art of asking engaging questions
Create a long-term authentic bond with clients by making them feel the experience is truly about them
Deal effectively with customer complaints by liaising with the line manager when necessary.
Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
Prove Brand and product knowledge
Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance.

Key Requirements
•    Previous experience in sales roles; experience in structured Luxury Fashion/Retail companies is an asset.
•    Passionate about Retail, Customer Service and commercial mindset.
•    Excellent knowledge of the luxury sector and product sensibilities
•    Strong communication skills.
•    Willingness to grow in the organization; willingness to relocate is an a plussset.
•    Digital awareness and openness to new ways of working.
•    Are a Brand Ambassador that has a passion for premium denim and Diesel culture.
•    Have fluent in English and Spanish, the knowledge of a third language will be considered a plus.
•    We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution.
•    We believe in Collaboration, Trust and Courage!

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