Categorie Protette L. 68/99 - Customer Service Specialist EU




Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.


We are looking for a Customer Service Specialist to be included in the European Wholesale Customer Service team, based in Diesel HQ in Breganze.  The person will provide support to the team in managing the customer portfolio and will be responsible for monitoring the order processes, from the moment of insertion to delivery. He/she will provide continuous operational support to customers by coordinating with the sales network in the territory.

Main Responsibilities:

•    Ensuring that the entire order fulfillment process, up to the delivery of goods to the customer, is carried out in the most efficient and satisfactory manner, respecting guidelines and deadlines.
•    Handling any reports regarding the quality of the product or deliveries, interfacing with logistics or production.
•    Managing returns and credit notes to the customer, interfacing with management control to ensure they are aligned with the budget expectations.
•    Actively interfacing with the Finance department regarding credit management and/or billing activities.
•    Ensuring a continuous and thorough flow of communication with customers, sales, and other business functions.
•    Ensuring that all requests, questions, issues reported by customers and colleagues are addressed promptly and that the service provided has the highest level of efficiency.
•    Actively collaborating with all company departments, particularly with credit control, logistics, management control, and of course, sales.


Job Requirements:

•    1 + years of previous experience in similar roles, preferably within fashion / luxury industry;
•    Good communication and interpersonal skills
•    Organizational skills, precision and a results-oriented approach;
•    Advanced knowledge of the Office package, especially Microsoft Excel.

🌍 We are looking for a multi-language speaker! Excellent knowledge of English and Italian is a must, any additional European language (French, German, Spanish) will be considered a strong plus.

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.
For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.



Breganze, IT

Employment Type:  Full time
Function:  Sales
Seniority:  Professional