Internship - IT Digital

About OTB Group

OTB is an international fashion group powering a range of global, unconventional brands, including Diesel, Maison Margiela, Marni, Viktor&Rolf, and Jil Sander. The group also controls the Staff International and Brave Kid companies and holds a stake in L.A. brand Amiri. As its name suggests (OTB, short for “Only The Brave”), the group pushes boundaries and challenges established rules to redefine the world of fashion and lifestyle. OTB fosters the creativity of international talents and expresses the brave, innovative and unapologetic spirit and vision of its founder and chairman Renzo Rosso. With more than 6,000 employees worldwide, the Group is based on a customer centred digital approach, a concrete long-term commitment to the creation of a sustainable and technologically driven business, and a close attention to social issues through the OTB Foundation.

OTB Spa is looking for a resource to join the IT Digital team through a 6-months internship in the Headquarters of Breganze (VI).

The IT Digital Intern will join the ICT (Information & Communication Technology) department participating to an important, global and multi-brand E-Commerce Transformation Program encompassing several Regions; he/she will be responsible for working over the post go-live functional support to the business users and operations.
 

Under the supervision of a manager, he/she will also manage a large part of the delivered IT products (including, but not limited to, Salesforce Commerce Cloud, Front-end, Order Management System, Customer Care Tools, etc.) related to e-commerce as well as for the analysis of monitoring of e-commerce processes and services, working closely with the internal E-Commerce, Customer Care, Retail, BI, CRM, Logistics and Finance teams. 

Job’s Main Responsibilities Are:

• Effectively organize and coordinate the entire maintenance processes, reviewing the maintenance workflow of the above-mentioned IT products and coordinating the subsequent implementation and fix.
• Effectively manage incident escalation, testing management, support request and analysis by addressing bugs, incidents, change requests and improvements of live applications;
• Document the maintenance activities for business stakeholders and evaluate potential improvements;
• Perform analysis and monitoring on software application functionalities and suggesting improvements;
• Cooperate with the software development team and internal users to improve the application performance;
• Work closely with Product Owners and third-party system integrators to manage code migration across environments to ensure continued and synchronized functionality;
• Effectively carry out the translation of business requirements into functional specifications, such as user stories, which will be handed over to the agile delivery team for development and implementation;
• Establish the root causes of application errors, and escalating serious concerns to third parties;
• Keep a record of configuration changes and schedule application updates
• Document processes and monitor application performance metrics;
• Provide front-end support to clients and colleagues in other departments;
• Partner, in an integrated way, with all IT, experience design and product management teams to deliver the best market products.

Job Requirements:

• Bachelor's or Master’s degree in management engineering, operations management/supply chain management, software engineering, computer science, information technology, information systems, computer engineering, economics or similar;
• Fluency in English/English Mother tongue; Italian fluency is appreciated;
• Strong collaboration and interpersonal skills, ability to build and maintain relationships on an enterprise scale and to engage others;
• Good predisposition to work in an innovative, dynamic, global and agile environment, with a customer-oriented and results-focused mindset;
• Knowledge of the online business and fashion online platforms will be considered a plus.

#OTB #LI-ANR