The Assistant Store Manager is responsible for assisting the Store Manager in achieving sales goals and maximizing profitability. Responsible for improving and developing specific management skills through merchandise, inventory, expense control, and managing operating costs.

Role and Responsibilities

Sales

Training & Development

• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
• Responsible for recruitment of all store personnel.
• Ensure store team is trained in all aspects of their job responsibilities and focused on their store’s business objectives and strategies.
• Train store in new and existing policies and procedures.
• Identify strengths and areas of development of store personnel.

Customer Service

• Support Store Manager to ensure staff is trained on customer service standards to provide a stellar customer experience.
• Ensure clientele processes are being held to a high standard within stores.
• Lead and follow up on clientele program. Ensure all sales professionals are developing and re-training long-term clients.
• Develop and increase existing customer database.
• Ensure CRM is delivered within the Company standards.
• Work with Store Manager and the store team to ensure customer issues are resolved to the customers satisfaction.

Operations

• Maximize efficiency and protect business integrity by applying Store Operation policies and procedures provided by Home Office.
• Ensure efficient management of staff floor coverage and a high level of productivity by utilizing the Scheduling Tools provided.
• Effectively manage store head count and payroll budgets as given by the Company.
• Utilize all tools and proactively plan schedules to maximize business potential.
• Responsible for a well maintained, clean and organized store to support efficient operations and a comfortable shopping experience.
• Responsible for accuracy in all POS transactions along with cash handling and banking procedures.
• Ensure all staff members are properly trained in handlingn POS transactions.
• Responsible for adhering to all banking/accounting policies. 

Merchandising

• Monitor store merchandise standards to ensure they are in-line with the Company’s direction.
• Supports Store Manager with daily/weekly/monthly analysis of business and product reports to properly understand and react to any business/merchandising changes.
• Slow seller/best seller management: collaboration with the Company to emphasize commercial store needs.
• Partner with visual associate to effectively manage merchandising to achieve maximized sales.
• Ensure all visual standards/guidelines (criteria and quantities) are implemented effectively and product/display presentations are maintained per standards/guidelines.

Qualifications and Education Requirements

• Previous retail customer service experience in luxury market.
• Previous client book preferred.
• Excellent customer services skills.
• Previous keyholder experience preferred.

Preferred Skills

• 4-year degree and/or equivalent combination of work experience.
• Experience in luxury / high-end clienteling environment.
• Elevated market awareness and networking skills
• Multi-unit management experience preferred.