Client Advisor Woodbury Common WC94

The Sales Associate is responsible for contributing to the stores sales performance by building lasting client relationships through mastery of product knowledge and selling ceremonies. He/she is a sales professional in the luxury goods sector and applies this professionalism in promoting the brand image. Moreover he/she collaborates in achieving the quantitative and qualitative objectives for the store.

Role and Responsibilities

 

Sales 
•    Reach and surpass monthly sales goals as determined by Management.
•    Demonstrate an in-depth knowledge of all products in assigned Product category and keep up-to-date on all Product categories in Store.
•    Manage sales and optimize each step of sales process ensuring all clients receive highest degree of sophistication and enjoyable service possible and foster development of loyal shoppers: Welcome and know regular customers.

 

Customer Service 
•    Strong customer service skills to provide courteous and precise customer satisfaction.
•    Strong organizational skills, multi-tasking and prioritizing capabilities.
•    Follow-up with clients through telephone calls, letters, cards and special announcements 
•    Align with style and qualitative standards of the Brand throughout Sales and post-sale process.
•    Take full advantage of all contacts with customers in the Store and promote both the Brand and Product.
•    Collaborate with other colleagues to achieve business objectives.
•    Constantly keep up-to-date regarding fashion trends; know and monitor competition.
•    Know customers' needs, both expressed and less obvious.
•    Demonstrate, recommend and style the products available; promote wardrobing.
•    Schedule client appointments and pull merchandise for clients in advance of appointments.
•    Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers.

 

Brand Values 
•    Understand the Company’s brand values and have in depth knowledge.
•    Communicate the brand values to customers. to uphold brand image. 
•    Support the brand image by always adhering to dress code. 

 

Operations 
•    Participate in the inventory process.
•    Contribute to and create an overall positive atmosphere in the Store.
•    Maintain a clean and organized store to create a comfortable shopping experience.
•    Maintain knowledge and understanding of store sales goals. 

 

Merchandising
•    Maintain visual merchandising criteria and quantities per Company standards and guidelines. 
•    Make sure that product is accurately coded, tagged and priced.
•    Provide store management with qualitative feedback. 

 

Physical Requirements 
The physical demands described must be met by an individual to successfully perform the essential 
functions of this job: 
•    Required to stand and walk for up to eight hours in a workday. 
•    Required to lift and or move up to 50 pounds. 
•    Required to be able to engage in the following activities:Bending, stooping, reaching, twisting, grasping, pinching, reaching/lifting above shoulders in a repetitive manner and also be able to work with cleaning solutions.

 

Competencies
•    Customer/Client Focused.
•    Communication Proficiency.
•    Strong Organizational Skills.
•    Ethical Conduct.

 

Qualifications and Education Requirements
•    Previous retail customer service experience in luxury market. 
•    Previous client book experience preferred. 
•    Excellent customer services skills. 
•    Writing and communication skills proficiency (written and verbal). 


Preferred Qualifications 
•    Four+ years working in premium luxury
•    Proven sales track record and sales goals 
•    Experience in high-end clientling environment 

 

Hourly wage range $18-$20

 


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Location: 

Central Valley, US

Employment Type:  Full time
Function:  Retail
Seniority:  Professional


Nearest Major Market: Tacoma
Nearest Secondary Market: Seattle