Senior Client Advisor, JS Woodbury

JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship. 
The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.

Job Summary:
•    The Senior Client Advisor assists the management team in their effort to achieve store sales and maximize profitability through the effective management and supervision of the store team and the implementation of company programs, policies and procedures. 
•    The Senior Client Advisor takes a proactive approach to the business trends and needs; she/he acts as a positive role model to store personnel, representing and supporting the brand and values.
•    The Senior Client Advisor is responsible for continuously improving and developing specific supervisory skills by taking ownership of responsibilities (visual/merchandising/operations) assigned by the Store Manager.

•    In the absence of the Store Manager or Assistant Store Manager, the Supervisor temporarily assists with store management responsibilities, making short-term decisions.

Role and Responsibilities
 

Sales 

Assists the management team in their effort to:
•    Meet store sales and target goals;
•    Maximize profitability through optimization and controlling of expenses; and
•    Reach the achievement of Key Performance Indicators.

Customer Service 
•    Strong customer service skills to provide courteous and precise customer satisfaction.
•    Strong organizational skills, multi-tasking and prioritizing capabilities.
•    Follow-up with clients through telephone calls, letters, cards and special announcements keep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)
•    Align with style and qualitative standards of the Brand throughout Sales and post-sale process.
•    Take full advantage of all contacts with customers in the Store and promote both the Brand and Product.
•    Collaborate with other colleagues to achieve business objectives.
•    Constantly keep up-to-date regarding fashion trends; know and monitor competition.
•    Know customers' needs, both expressed and less obvious.
•    Demonstrate, recommend and style the products available; promote wardrobing.
•    Schedule client appointments and pull merchandise for clients in advance of appointments.
•    Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers.

Physical Requirements 
The physical demands described must be met by an individual to successfully perform the essential 
functions of this job: 
•    Required to stand and walk for up to eight hours in a workday. 
•    Required to lift and or move up to 50 pounds. 
•    Required to be able to engage in the following activities: Bending, stooping, reaching, twisting, grasping, pinching, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; and work with cleaning solutions. 
 

Competencies
•    Customer/Client Focus.
•    Communication Proficiency.
•    Organizational Skills.
•    Ethical Conduct.

Qualifications and Education Requirements
•    2+ years experience in a client-driven environment in lead sales or supervisory role.
•    Leadership skills.
•    Excellent customer services skills.
•    Ability to work in a fast-paced environment.
•    Highly organized with exceptional time-management skills.

Preferred Skills
•    4 year degree and/or equivalent combination of work and experience.
•    3+ years supervisory experience.
•    Experience in luxury or high-end, client-based environment.
•    Multilingual (Spanish, Portuguese, Japanese, Chinese, Korean preferred).

Salary range: $21-$22 per hour

#LI-AR #JS