Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
 

Job Purpose

• The Operations Supervisor works within the Store Manager to achieve store goals by processing all inventory transactions accurately and quickly through the implementation of Company
• Policies and Procedures.
• The Operations Supervisor takes a proactive approach to business trends and needs, reacting to the needs and deliveries to the store, replenishment, product life cycle and stock take, while acting as a positive role model to store personnel, representing and supporting the Brand Brand and Values.
• The Operations Supervisor is responsible for continuously improving and developing specific skills by taking ownership of the responsibilities assigned by the Store Manager. 
• The Operations Supervisor partners with Store Managers and uses discretion to maximize efficiency and sales, and with members of the Home Office in Inventory Control department.

Job Responsibilities

Personnel Development

• Develops and maintains understanding of all relevant company, store and product information.
• Partner with the Store Manager to ensure all associates receive the proper induction in all aspects of their job responsibilities. 
• Follow up on induction given to all new hires, in all aspects of their job responsibilities, including company history, product knowledge and store operations.
• Provide development and training for the team through the effective and ongoing use of the store training tools. 
• Identify strengths and areas of development of the stock personnel, promote and encourage their professional development by using tools provided.

Customer Service

• Represent and promote to store associates the meaning and the importance of Customer Service as outlined in the Brand Customer Service book and training program.
• Empower staff to use best practices in customer service issues.
• Assist management team with the monitoring of the quality of customer service through Key Performance Indicators.
• Understands and abides by all Brand Retail Policies and Procedures.
• Maintain a positive, professional and customer-centric attitude
• Supports the Brand brand image through the Brand Dress Code policy.
• Attends all store meetings as directed by management.

Merchansiding/Category Management

• Maintains all product levels through the daily restock of the sales floor.
• Communicates product stock level issues to management as appropriate.
• Communicates product quality issues to management as necessary.

Operations/Loss Prevention

• Processes all inventory transactions accurately, in a timely fashion and as per Brand Inventory Policy and Procedure.
• Establish and maintain all records of incoming/outgoing shipments, carefully documenting all discrepancies to ensure a proper stock take. 
• Ensures all product in back-stock is sensored and organized at all times.
• Follows all store operations opening and closing procedures.
• Reads and understands all information posted on store communication boards, and in department binders.
• Performs operational duties as directed by management.
• Proactively manage any merchandise needs in an effective way.
• Minimize stock loss by implementing and executing all Control Policies and Procedures.
• Organize and carry out an accurate stock take by implementing the Stock Take Procedure.  
• Execute an accurate semi- annual stock take by implementing the Stock Take Procedure, in partnership with the Store Manager.

People Management

Recruitment and Employee Relations

• Assist the management team as needed in the recruitment process.

Training

• Assist the management team as needed in organizing the induction of all new employees, in all aspects of their job responsibilities, including company history, customer service, product knowledge and store operations.
• Assist the management team as needed in the organization of training for store employees through accurate use of store training programs, specifically the Customer Service “SOS” program.
• Assist the management team as needed with maintaining high-training standards.

Development & Performance

• Report to management team the strengths and areas of development for store personnel.
• Suggest to the management team appropriate action to promote and encourage the
• Supervisor’s own professional development by using tools and best practices.

Supervision and Organization

• Assist the management team in promoting a positive, professional and sales-oriented environment and promoting a culture open to internal feedback.
• Assist the management team as needed in assigning work load appropriately and effectively among store employees.
• Assist management team as needed in regular store meetings.
• Organize and lead store meetings as directed by the management team to communicate store targets, priorities, and other relevant subjects.

Store Maintenance

• Maintains a clean and organized stockroom at all times.
• Follows daily and weekly cleaning procedure to ensure department and stores are consistently cleaned to company standards. 

Policy and Law Compliance 

• Inform store personnel about local health and safety laws.
• Keep store personnel informed about the terms and conditions of employment with respect to work-time regulations and equal opportunity law.
• Maintain safe working conditions for employees and customers.
• Follow all company policies.
• Adhere to all State and Federal Laws.                

Brand Protection

• Consistently promote and represent Brand brand values at all times, ensuring the store team understands and communicates them to the consumer.
• Assist the management team in ensuring that promotions and PR activities are implemented in line with Head Office guidelines.

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Physical Demands

The physical demands described must be met by an individual to successfully perform the essential functions of this job. OTB is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform essential functions

• Required to stand and walk for up to eight hours in a workday.
• Required to lift and or move up to 50 to 60 pounds.

General Required Experience

• 2+ years experience in a client-driven environment in lead sales or supervisory role.
• Leadership skills.
• Excellent customer services skills.
• Ability to work in a fast-paced environment.
• Highly organized with exceptional time-management skills.

Desired Skill and Experience

• 4 year degree and/or equivalent combination of work and experience.
• 3+ years supervisory experience.
• Experience in luxury or high-end, client-based environment.

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

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