Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
 

POSITION OVERVIEW

The Client Advisor is a brand ambassador and key contributor to the store's commercial success. This role delivers a highly personalized client experience while consistently achieving individual and store sales objectives. Through product expertise, clienteling, and relationship building, the Client Advisor develops long-term client relationships that drive loyalty, repeat business, and new client acquisition — operating with an owner's mindset toward their book of business.

Reports To: Store Manager / Assistant Store Manager

KEY RESPONSIBILITIES

Sales & Business Performance

• Achieve or exceed individual sales goals and contribute to store objectives
• Know and act on personal KPIs: Net Sales, ATV, UPT, Conversion, Client Acquisition and Retention, Repeat Client Sales, and Full-Price Sell-Through
• Increase basket size through cross-selling, upselling, and complete-look selling
• Use business and client insights to adjust selling strategies; share observations with Store Management
• Support product launches, events, and commercial activations

Clienteling & Relationship Management

• Build and actively manage a high-quality client portfolio
• Use CRM and clienteling tools to record client preferences, purchases, and follow-up opportunities
• Conduct personalized outreach on new arrivals, special orders, and seasonal collections through approved channels
• Invite clients to appointments, private events, and brand experiences
• Acquire new clients through networking, referrals, events, and local partnerships
• Safeguard client confidentiality in line with company policy and applicable privacy requirements

Client Experience & Product Expertise

• Create a welcoming, elevated experience consistent with the brand's positioning
• Maintain expert knowledge of current collections, materials, craftsmanship, pricing, availability, and styling
• Communicate the brand's heritage, values, and design philosophy through compelling product storytelling
• Adapt the selling approach to a diverse client base; resolve concerns professionally and escalate when appropriate
• Participate actively in product knowledge, selling skills, and CRM training

Inventory & Operations

• Maintain awareness of inventory levels to maximize selling opportunities; flag discrepancies promptly
• Execute product searches, transfers, holds, reservations, and special orders per company procedure
• Participate in cycle counts and physical inventories; support replenishment, shipment processing, and stock organization
• Process POS transactions, returns, exchanges, repairs, and alterations accurately
• Uphold visual merchandising standards, opening/closing procedures, and loss prevention, security, and safety protocols

Teamwork & Store Culture

• Contribute to a collaborative, inclusive, high-performing store environment
• Share client insights, product knowledge, and selling strategies with colleagues
• Participate in daily meetings, business updates, and store initiatives
• Support onboarding of new team members through knowledge sharing and positive role modeling

KEY PERFORMANCE INDICATORS

Performance is measured across four areas:

• Commercial: Individual Sales vs. Goal, Store Sales Contribution, ATV, UPT, Conversion, Full-Price Sell-Through
• Clienteling: Active Client Portfolio, New Client Acquisition, Client Retention, Repeat Client Sales, CRM Activity and Data Quality, Appointment Generation and Conversion
• Operational: POS and Inventory Accuracy, Loss Prevention Compliance, Store Presentation
• Client Experience: Client Feedback, Service Standards, Follow-Up and Relationship Management

QUALIFICATIONS

• 2+ years of selling experience, Fashion or Retail experience preferred.
• Previous experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment preferred
• Demonstrated ability to achieve sales goals and deliver exceptional service
• Verbal and written communication, including active listening, for determining business goals and suggesting ways to achieve them through human resource initiatives.
• Excellent communication, interpersonal, and relationship-building skills
• Commercial awareness and working understanding of retail KPIs
• Proficiency with CRM, POS, and clienteling platforms
• Strong organizational skills and attention to detail
• Availability to work a flexible retail schedule, including weekends, holidays, and special events

• Analytical and problem-solving abilities with strong attention to detail.
• Strong project management and change management skills with the ability to prioritize in a fast-paced environment.
• Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

WHAT SUCCESS LOOKS LIKE

A successful Client Advisor is a relationship builder, commercial thinker, product expert, and brand ambassador. They know their business, know their clients, understand their KPIs, and consistently turn client interactions into lasting relationships and sustainable sales.

Equal Employment Opportunity:

OTB Group North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, marital or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to fostering an inclusive and diverse workplace and provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.

#MM #LI-VD1