Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
 

POSITION OVERVIEW

The Sales Supervisor is a working leader who drives sales performance, develops talent, and elevates the client experience. While maintaining an active personal client portfolio, they lead the sales team by example — translating store objectives into clear daily actions, coaching Client Advisors on the behaviors that drive results, and building a culture of clienteling, accountability, and brand excellence.

Partnering closely with the Store Manager and Assistant Store Manager, the Sales Supervisor uses business data to identify opportunities, close performance gaps, and deliver sustainable growth.

 Reports To: Store Manager / Assistant Store Manager

KEY RESPONSIBILITIES

Sales Leadership & Business Performance

• Lead the team in achieving and exceeding individual and store sales objectives
• Translate store targets into clear daily and weekly goals; set individual expectations with Store Management
• Analyze KPIs daily, weekly, monthly, and seasonally to identify opportunities and determine action
• Maintain command of core metrics: Net Sales, Sales vs. Goal, ATV, UPT, Conversion, Traffic, Client Acquisition and Retention, Repeat Client Sales, Full-Price Sell-Through, Appointment Generation and Conversion, and CRM Activity
• Lead from the floor through active selling, clienteling, and product expertise
• Partner with Store Management on action plans for underperforming KPIs or team members
• Drive sales through cross-selling, complete-look selling, appointments, events, and client outreach
• Recognize and celebrate individual and team achievements

Coaching, Development & Performance Management

• Coach Client Advisors on selling skills, clienteling, product knowledge, and KPI performance — in real time on the floor and through regular one-on-ones
• Use sales and clienteling data to give objective, actionable feedback
• Build individual development plans based on performance gaps and career aspirations; follow up to ensure actions are implemented
• Identify high-potential talent and support succession planning for future sales leaders
• Partner with Store Management on performance evaluations, talent assessments, and improvement plans

Team Leadership & Daily Floor Leadership

• Create an energetic, collaborative, inclusive, high-performing sales culture
• Lead daily huddles: review prior-day results, communicate commercial priorities, set team and individual focus
• Assign floor coverage based on traffic and business needs; monitor client flow and selling opportunities
• Ensure clienteling activity happens during non-selling periods
• Close the day by reviewing results, opportunities, and follow-up actions with the team
• Build trust through consistent communication and follow-through

Recruiting, Hiring & Onboarding

• Partner with Store Management and HR to identify staffing needs and participate in recruiting and candidate selection
• Interview candidates and assess selling ability, client orientation, cultural alignment, brand affinity, and growth potential
• Deliver a structured onboarding experience covering product knowledge, brand history, selling behaviors, CRM, POS, and operational standards
• Set clear 30/60/90-day expectations and monitor new hire progress with regular feedback

Training & Product Expertise

• Serve as the product and selling expert for the sales team
• Lead product knowledge moments, role plays, and selling exercises; partner with Retail Training on company initiatives
• Reinforce brand storytelling, craftsmanship, materials, styling, and collection knowledge
• Ensure the team understands seasonal collections, launches, campaigns, and commercial priorities

Clienteling & CRM Leadership

• Establish a strong clienteling culture and lead by example with a high-quality personal client book
• Review CRM activity and clienteling KPIs regularly; ensure accurate, meaningful client profiles
• Coach personalized outreach based on client preferences, purchase history, and behavior
• Drive appointments and prepare the team to maximize each opportunity
• Develop strategies to grow client acquisition, retention, and repeat business; identify high-value client opportunities
• Support private appointments, events, launches, and trunk shows; share client insights with Store Management

Client Experience & Brand Ambassadorship

• Hold the team accountable to elevated, personalized service standards consistent with brand positioning
• Observe client interactions and coach in real time; model exceptional selling and service behaviors
• Ensure client concerns are resolved quickly and professionally
• Build a culture focused on long-term relationships and post-purchase follow-up over transactional selling
• Represent the brand professionally at appointments, events, and community and networking activities
• Build local relationships that generate brand awareness and new client opportunities

Inventory, Merchandising & Operations

• Coach the team to use inventory information to maximize selling opportunities
• Support product searches, transfers, reservations, holds, and special orders; participate in cycle counts and physical inventories
• Identify aged inventory, low-stock products, high-demand items, and client-specific opportunities; escalate discrepancies
• Uphold visual merchandising standards and a client-ready sales floor and back-of-house
• Ensure the team follows POS, cash handling, inventory, loss prevention, safety, and security procedures
• Support opening and closing procedures and accurate processing of returns, exchanges, transfers, repairs, and alterations
• Balance operational responsibilities with a strong sales floor presence

Cross-Functional Partnership

• Partner with the Store Manager and Assistant Store Manager to achieve store objectives
• Communicate sales, client, inventory, and talent insights to Store Management
• Collaborate with Visual Merchandising, Operations, Retail Training, CRM, and Merchandising to execute company initiatives at store level
• Represent the sales team's needs and provide constructive feedback to leadership

KEY PERFORMANCE INDICATORS

• Commercial: Store and Individual Sales vs. Goal, Sales Productivity, ATV, UPT, Conversion, Full-Price Sell-Through, Team KPI Performance
• Clienteling: Active Client Portfolio, New Client Acquisition, Client Retention, Repeat Client Sales, CRM Activity and Data Quality, Appointments Generated and Converted, Event Sales
• Leadership & Talent: Team Performance, Coaching Frequency and Quality, Training Completion, New Hire Onboarding, Employee Engagement, Talent Retention and Internal Development
• Operational: POS and Inventory Accuracy, Loss Prevention Compliance, Operational Execution, Store Presentation
• Client Experience: Client Feedback, Service Standards, Client Engagement and Follow-Up

QUALIFICATIONS

• 3+ years of selling and leadership experience, Fashion or Retail experience preferred.

• Previous supervisory or leadership experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment preferred

• Previous experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment preferred

• Demonstrated success achieving individual and team sales objectives
• Proven ability to coach, motivate, and develop others, including giving constructive feedback and holding others accountable
• Strong command of retail KPIs and commercial performance
• Demonstrated clienteling and relationship-building skills
• Sound decision-making in a fast-paced retail environment

• Verbal and written communication, including active listening, for determining business goals and suggesting ways to achieve them through human resource initiatives.
• Commercial awareness and working understanding of retail KPIs
• Proficiency with CRM, POS, and clienteling platforms
• Strong organizational skills and attention to detail
• Availability to work a flexible retail schedule, including weekends, holidays, and special events

• Analytical and problem-solving abilities with strong attention to detail.
• Strong project management and change management skills with the ability to prioritize in a fast-paced environment.
• Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

WHAT SUCCESS LOOKS LIKE

A successful Sales Supervisor is a commercial leader, coach, clienteling champion, and brand ambassador. They know the business, the numbers, the clients, and their people — and they create the conditions for the team to succeed rather than simply managing the floor.

They lead from the floor, sell by example, develop talent, and coach behaviors rather than manage outcomes. The Sales Supervisor is successful when the team performs at a higher level because of their leadership, and that performance translates into sustainable sales growth, stronger client relationships, and a high-performing store culture.

Equal Employment Opportunity:

OTB Group North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, marital or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to fostering an inclusive and diverse workplace and provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.

#MM #LI-VD1