Client Advisor

THE FASHION INDUSTRY’S FASHION BRAND

Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment

A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

 

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

 

We are looking for who is ready to make a difference, into  an intercultural environment made of  love and passion, talents and out of the box thinkers.

For our Mount Street Flagship Store we are looking for a caring Client Advisor – Non-Apparel  expert, an intuitive Sales Associate, with a passion for style.
Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Lead by example to drive results and pave the way for the team through authenticity, empathy and best practices. Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients. Are a master at storytelling and the art of asking engaging questions. Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients.

 

RESPONSIBILITIES
•    Transform each client experience into passional moments by creating a high customer satisfaction;
•    Create a long-term authentic bond with clients by making them feel the experience is truly about them;
•    Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results; 
•    Provide excellent and specialized customer service by creating emotionally enriched relationships with clients;
•    Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives, ensure the due data capture consistency and data base accuracy;
•    Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance;
•    Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward thinking mindset;
•    Be a mentor to the team by proactively offering insights, reflections, and experiences to your colleagues;
•    Become a role model for other staff by performing customer service duties in exemplary fashion, including when implementing the customer service skill check sheet and other tools;
•    Constantly maintaining customer service skills by analyzing customer service practices;
•    Maintain a plan to achieve personal sales objectives and matching or exceeding a predefined sales target;
•    Verify sales performance and considering how best to improve it;
•    Extend communication among staff via supervision and education to ensure a positive workplace mood;
•    Feed back Retail HQ with daily, weekly, monthly report in respect of store performances;
•    Contribute to the concession smooth run by performing any additional duty as and when required;
•    Extend communication among staff via supervision and education to ensure a positive workplace mood;
•    Be familiar with all internal policies and procedures and lead by example towards the team
 

KEY REQUIREMENTS
•    Previous experience in luxury retail;
•    Previous experience in leather goods;
•    Proven track record of successful sales generation, building and developing client relations;
•    Results-driven and customer focused;
•    Strong communication skills (verbal, in person, via email, SMS, etc.);
•    Strong attention to detail;
•    Proficient computer knowledge (MS Word, Excel and Outlook);
 

#LI-MARIB

Location: 

London, GB

Employment Type:  Full time
Function:  Retail
Seniority:  Professional