We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

#COLOROUTSIDETHELINES

We are looking for who is ready to make a difference, into an intercultural environment made of  love and passion, talents and out of the box thinkers.

Marni UK is looking for a brilliant and talented Client Advisor for our Outlet in Bicester Village.

YOU

Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a genuine passion for fashion and luxury goods market trends
A powerful communicator, handling clients with personal care and empathy with a client first approach
Courageous with ideas and innovative in your approach, always ready to grow and learn Self-confident, appropriate standing and strong communication skills
 

KEY RESPONSABILITIES:

• Welcome and assist each client providing an excellent in-store experience
• Being a master at storytelling and at the art of asking engaging questions
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Deal effectively with customer complaints
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs
• Prove Brand and product knowledge
• Manage payment operations including return, refund, remote sales, taxfree in a punctual and accurate manner
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
• Thinking innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
• Transform each client experience into unique moments by creating a hand-crafted experience
• Develop and nurture meaningful and loyal client relationships through personal connections, CRM initiatives and follow-up
• Promote a customer centric culture by coaching sales teams on data collection and enrichment as well as on processes involving CRM, client engagement, customer care/after sale practices to build and maintain the client base

KEY REQUIREMENTS

• Previous experience in fashion/luxury retail
• Proven track record of successful sales generation, building and developing client relations
• Results-driven and customer focused
• Strong communication skills (verbal, in person, via email, SMS, etc.)
• Strong attention to detail
• Proficient computer knowledge (MS Word, Excel and Outlook)
• A fluent knowledge of written and spoken English is mandatory, knowledge of a further language will be considered a plus

#MRN

Privacy policy available here: https://apps.otb.net/hr-gdpr/