Sales Assistant Mandarin Speaker

At Marni you will be part of a passionate team that believes creativity rules the world. We challenge the ordinary in everything we do, stimulate proactivity and foster team spirit among our people.

Working at Marni you will be able to develop your skills and grow in a dynamic and innovative environment.

Marni Group is looking for a Mandarin Speaker Sales Associate to join the team of its Point of Sales in London


  • Greeting customers;
  • Be involved in stock control and management;
  • Assisting customer to find what they are looking for;
  • Giving advice and guidance on product selection to customers;
  • Being responsible for processing cash and card payments;
  • Reporting discrepancies and problems to the supervisor;
  • Dealing with customer refunds;
  • Responsible dealing with customer complaints;
  • Working within established guidelines, particularly with brand;
  • Attaching tags to merchandise on the floor;
  • Receiving and storing the delivery of stock;
  • Keeping up to date with special promotions and putting up displays.
  • Provide a strong level of customer service;
  • Demonstrate an in-depth knowledge of the merchandise to meet sales goals;
  • Assisting clients with styling as a brand ambassador;
  • Managing daily opening and closing of concession according department store timings;
  • Build and maintain repeat client relationships;
  • Resolve client problems and complaints effectively;
  • Keep selling floor and merchandise neatly, organised;
  • Be involved in delivery, storing and managing stock;
  • Being responsible for processing cash and card payments and processing refunds;
  • Reporting discrepancies and problems to the supervisor;
  • Working with brands and stores guidelines;
  • Maintaining front and back house of concession;
  • Using various social media platforms to connect with clients;
  • Understanding of department Store opening closing times;


  • At least 3 years of experience as Sales Associate in Luxury/Fashion industry will be a plus;
  • Selling experience in RTW, LLG, SLG and accessories;
  • Having a friendly and engaging personality;
  • Comfortable working with members of the public and as a team;
  •  Should have a confident manner and results-oriented ;
  • Must be helpful and polite with positive attitude and reliable behavior;
  • Maintain a keen interest in the fashion industry and market trend;
  • Basic knowledge for operating computer systems;
  • Knowledge of stock managemen;
  • Able to commit to flexible hours of work 
  • Chinese mother-tongue;
  • Fluent English;




London, GB

Employment Type:  Full time
Function:  Retail
Seniority:  Professional