Client Advisor Las Rozas

For our Outlet store in Las Rozas Village we're looking for an experienced and motivated Client Advisor.

You fit with this position if you’re:
•    Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
•    A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
•    Courageous with ideas and innovative in your approach, always ready to grow and learn.

Key Responsibilities:

•  Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
• Welcome and assist each client providing an excellent in-store experience at all time.
• Be a master at storytelling and at the art of asking engaging questions
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.Prove Brand and product knowledge
• Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance

What We Offer

🏠 A Part Time permanent contract (20h)

💸 A competitive pay depending on your performance

🚀A range of development opportunities in Diesel and OTB group Store network in Spain and abroad

👖A generous employee discount on Diesel and OTB group Brands

🙌A awesome, young and dynamic team

🌈 Highly inclusive working environment

Ready to Join the Tribe?

Diesel supports workforce diversity. Our Tribe is an international and intercultural environment. We will evaluate all applications on the relative merits and matching with the position, regardless of colour, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.

Discover us @ www.diesel.com

#LI-AR #DSL