Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

Jil Sander is looking for an outstanding Client Advisor to join our Milan flagship store.
The ideal candidate is a luxury retail professional who elevates every client interaction into a refined and memorable experience, combining impeccable styling sensibility, authentic relationship-building, and a deep understanding of the Jil Sander aesthetic.

Key Responsibilities:

• Welcome each client with elegance and discretion, delivering an exceptional in-store experience that reflects the brand’s values while intuitively understanding clients’ needs and expectations.
• Build, develop, and maintain strong one-to-one client relationships, creating and nurturing a qualified client portfolio through both in-store and digital tools.
• Demonstrate deep brand and product knowledge, staying constantly up to date on the luxury market, competitors, and contemporary fashion trends.
• Consistently achieve and exceed individual and store sales targets by managing the client journey across all stages of the sales cycle, from first contact to after-sales follow-up.
• Interpret specific client requests and transform them into complete styling propositions, encouraging upselling through thoughtful storytelling, layering, and total-look construction.
• Maintain accurate and detailed CRM records, including client preferences, purchase history, follow-ups, delivery requirements, and future opportunities.
• Respond proactively to all product inquiries—direct and indirect—aiming to convert them into sales while strengthening long-term client relationships.
• Styling & Client Experience Excellence
• Proven track record as a top performer in luxury retail, consistently achieving sales targets and successfully developing and managing a qualified client portfolio.
• Strong styling sensibility, with the ability to create total looks aligned with the brand’s aesthetic and each client’s personal identity.
• Natural ability to interpret silhouettes, proportions, fabrics, and layering, translating the brand vision into personalized styling proposals.
• Ability to drive upselling through styling storytelling, transforming single product requests into curated and complete wardrobe solutions.
• Strong fashion culture and awareness of contemporary trends, with a refined understanding of minimal luxury positioning.
• Ability to understand clients’ lifestyles and emotional drivers, proposing styling solutions that enhance confidence, self-expression, and identity.

Life Skills:

• Excellent communication skills (in person, via e-mail, phone, SMS), with a natural ability to engage clients with empathy and personal care.
• Strong attention to detail.
• Results-driven and customer-focused mindset.
• Effective time management and problem-solving skills.
• Omnichannel retail orientation.
• Flexible availability, including weekends and holidays.

Requirements:

• 2–3 years of experience in luxury fashion retail.
• Strong knowledge of BOH processes.
• Proactivity, enthusiasm, strong fashion knowledge, and a polished, professional attitude.

If you are driven by performance, people development and the desire to create memorable client experiences, Jil Sander could be the perfect next step in your career.

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