E-Commerce - Omnichannel Operations Coordinator

THE FASHION INDUSTRY’S FASHION BRAND

Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment

A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

We are looking for who is ready to make a difference, into  an intercultural environment made of  love and passion, talents and out of the box thinkers.

In Marni HQ we are looking for an Omnichannel Operations Coordinator to join our e-commerce Team.

JOB RESPONSABILITIES

• Monitor Daily digital operations back-end in alignment with internal and external stakeholders
• Maintain the relationship with Logistics and Treasury Department to address critical situations
• Monitoring of Ecommerce/Omnichannel fulfillment operations (inbound, outbound) through the entire supply chain and omnichannel stores ensuring all SLA’s are properly set and achieved
• Monitor Refunds/Appeasements and Promo code usage in order to meet sales targets
• Monitor payments methods adoptions/ performance and costs by country to identify efficiencies and business opportunities
• Monitor approval and chargeback rate to optimize the supplier’s performances and improve the business results
• Support in building business cases in case investments are needed to upgrade our value proposition
• Contributes and assists in project execution and delivers analysis according to business needs and requirements.
• Helps in managing IT projects, making sure that the requirements are being met and analyze the results.
• Analyzes historical and trending KPIs, generates orders forecast for logistics team
• Support on generating and reviewing periodic reports on customers services KPIs and on providing contacts forecast for customer service

REQUIREMENTS

• Degree in Data Science, Economics, Operations, Supply Chain, Business or related studies
• 4 years of experience working on eCommerce Operations in an international environment
• Thrive for improving procedures and find solutions to problems, with a data-driven approach
• Ability to work independently as well as a team player, being able to build trust among colleagues and external partners
• Well-developed understanding for data analysis and interpretation, as well as for eCommerce technological platforms such as Payment Service Provider, Order management System, Warehouse Management System, Enterprise Resource Planning
• Excellent written and verbal communication skills in English
• Ability to manage multiple tasks in a fast-paced environment with excellent time management skills
• Strong proficiency with Microsoft Office, especially with Excel and PowerPoint
• Knowledge of any OMS / WMS tools would be a plus
• Demonstrated strong analytical skills and aptitude
• Enthusiastic individual, open minded and sociable, keen on working and relating with people in a dynamic and challenging environment
• Strong organizational, analytical and time management skills

#LI-FI