Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

As we continue to expand our retail presence worldwide, we are seeking a dynamic and experienced individual to join our team as Europe Retail Field Trainer.

As a Field Retail Trainer at Diesel, your mission is to develop retail teams in delivering an outstanding client experience that drives store business performance, with a particular focus on enhancing Clienteling.

Through the local adaptation and implementation of Global Training strategies, you will train and coach Client Advisors to become true ambassadors of Diesel’s culture, values, and products.

Your role involves working closely with Retail Managers and Store Managers to implement training programs, empower retail teams to elevate the client experience, and develop skills that foster deeper client engagement, thus contributing to drive exceptional business performances.

As Field Retail Trainer, you will also have the possibility to collect and provide feedback from the field to contribute shaping Global Training Catalogue and Strategies in a continuous improvement approach.

KEY JOB RESPONSIBILITIES

Europe Retail Training & Coaching delivery for results

• Lead by example by embodying Diesel’s brand values, service excellence, and company policies.
• Design & Execute Retail Training Plan for your assigned stores:
  • Collaborate with Global Training Team to design an effective Training Plan for your assigned stores – always coherently with Europe Channel Head’s business priorities.
  • Partner with Retail Managers and Store Managers to deliver Diesel’s corporate training strategy within your assigned store(s)
  • Support Store Managers in developing and delivering structured training roadmap that contributes to business growth by enhancing selling skills, product knowledge, and in-store coaching techniques.
• Partner with Retail Managers to scout and implement opportunities for staff elevation through Training:
  • Foster a culture of continuous learning and development, with a strong emphasis on Clienteling techniques.
  • Observe client interactions and provide real-time coaching through active listening and questioning, enabling team members to improve their approach to client engagement.
  • Leverage client feedback insights to coach individuals and implement solutions that enhance the overall client experience.
  • Drive key training initiatives, ensuring a hands-on, shop-floor-focused approach that fosters a positive and engaging learning environment.
  • Support Store Managers in conducting skills gap analyses and creating individualized coaching plans for their teams.
  • Provide ongoing feedback to Retail Managers and Store Managers regarding team performance and progress.
• Training Activities Coordination and Monitoring:
  • Ensure Store Management is fully informed about training progress, required actions, and areas for improvement, making recommendations as needed.
  • Ensure Retail Managers are fully informed about training progress, required actions, and areas for improvement, making recommendations as needed.
  • Monitor and assess the effectiveness of in-store training programs through follow-ups, observations, and measurable outcomes.
  • Contribute to effective information flows with main Retail Stakeholders: Retail Directors, Retail Managers (both Outlet and Full Price), Visual Merchandising, HR, CRM…
• Partner with Retail Managers and HR in Retail Talent Development:
  • Identify and mentor potential training talent within the store, fostering internal development opportunities.
• Manage and optimize the use of Diesel’s Learning Management System (LMS), ensuring all training activities are documented and accessible to Store Management. Provide regularly clear reports to Retail Managers about

Onboarding & Development of New Employees

• Ensure a structured and engaging onboarding experience for all new hires.
• Collaborate with HR to proactively plan training programs for new employees.
• Maintain regular check-ins with trainees, providing feedback to them, their Store Managers, and HR throughout the onboarding process.

Additional Responsibilities

• Act as a key point of knowledge-sharing, promoting best practices across stores.
• Demonstrate exceptional personal presentation and adherence to Diesel’s grooming standards.

QUALIFICATIONS & SKILLS

• Academic
  • Bachelor's degree in Business Administration, Human Resources, Education, Psychology, or a related field; Master's degree may be a plus
  • International exposure may be a plus
  • Coaching certification may be a plus
• Previous work experience
  • Proven experience (> 5 years) in retail coaching, training, or store management roles.
  • Proven track record of delivering effective training programs
  • Capability to work in international context is required
  • Understanding of premium/luxury fashion retail environments is required
  • Confidence in design and execute training plans coordinating various stakeholders across geographies and departments
  • Previous experience as Client Advisor / Store Manager considered highly relevant
  • Proven knowledge of clienteling techniques in luxury retail / hospitality will be considered a plus
• Soft Skills
  • Excellent communication, coaching, and leadership skills
  • Ability to motivate, inspire, and develop teams to achieve high performance
  • Business oriented mindset, confidence in reading and discuss Retail performance with business partners
  • Hands-on approach with a focus on active shop-floor presence
  • Performance oriented mindset: analytical skills required to assess training effectiveness
  • Customer obsessed attitude
  • Diesel enthusiast
• Languages
  • English Proficiency, both written and spoken.
  • Fluency in at least another EU language (Italian, French, German, Spanish)
  • Any other language will be a plus
• IT SKILLS
  • Confident with Microsoft Office (PPT, xls, Outlook)
  • Interested in digital tools

LOCATION

• You will be spending approximately 80% of your time in store (4 days out of 5)
• Availability to travel extensively in Europe is mandatory
• Your office of reference will be Milan (approximately 1 day/week)

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

#LI-LZ  #DSL