THE FASHION INDUSTRY’S FASHION BRAND

Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment

A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

We are looking for who is ready to make a difference, into  an intercultural environment made of  love and passion, talents and out of the box thinkers.

Marni is looking for a Europe Retail Area Manager to join the Retail HQ team.

Key Responsibilities

1. Commercial Performance & KPI Management

• Drive sales performance across all stores, ensuring achievement of revenue and profitability targets
• Monitor and analyze KPIs (sales, conversion, UPT, ATV, CRM metrics) and implement action plans
• Identify business opportunities and proactively address underperformance
• Collaborate with HQ Buying team to optimize product assortment and stock levels

2. Client Experience & Brand Excellence

• Ensure consistent delivery of a high-end, personalized client experience in line with luxury standards
• Monitor in-store service quality and implement continuous improvements
• Champion CRM strategies to build long-term client relationships and loyalty
• Ensure that visual merchandising and the store environment consistently embody the brand’s identity, while identifying and implementing local adaptations to enhance commercial performance

3. People Leadership, Development and Training

• Recruit, coach, and develop Store Managers and retail teams
• Train store staff
• Foster a high-performance culture with strong engagement and accountability
• Conduct regular store visits, performance reviews, and training sessions
• Identify and develop talent pipelines for future leadership roles

4. Operations & Compliance

• Ensure operational excellence across all stores (processes, policies, and procedures)
• Oversee inventory management, shrinkage control, and stock accuracy
• Ensure compliance with company policies, local regulations, and luxury retail standards
• Partner with internal departments (HR, Operation, Audit, Customer & Brand experience) to support store operations

5. Strategic Planning & Reporting

• Provide regular reporting and insights to senior management
• Analyze market trends, competitor activity, and client behavior
• Support new store openings, relocations, and renovations

6. Brand Representation

• Act as a brand ambassador, ensuring consistency in communication, image, and values
• Maintain strong knowledge of the luxury fashion market and competitors
• Represent the company in the local market when needed

7 . Client Telling/ CRM

• Drive CRM adoption: ensure all stores consistently capture and update high-quality client data
• Achieve client teling KPIs
• Improve the contribution of Net Sales driven by appointments
• Coach teams on client engagement: train store managers and staff on personalized selling, outreach, and relationship building
• Ensure consistency & best practice sharing: Standardize clienteling approaches across stores while promoting successful initiatives
• Collaborate with Marketing and Customer & Brand experience dept,: align on campaigns, tools, and client experiences to maximize impact
• Develop and implement in-store activations that drive client engagement, attract new customers, and support sales growth

Job Requirement

• 5–10+ years of experience in luxury or premium retail, with multi-store responsibility; prior experience as a Store Manager is required.
• Entrepreneurial mindset
• Strong leadership and team development skills
• High sensitivity to client experience and luxury service standards
• Analytical mindset with strong business acumen
• Fluent in English (additional languages are a plus)
• Entrepenaur mentality
• Well-established network of clients and retail industry professionals

#MRN

Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.