Assistant Store Manager Soho SH88

THE FASHION INDUSTRY’S FASHION BRAND

Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment

A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

We are looking for who is ready to make a difference, into  an intercultural environment made of  love and passion, talents and out of the box thinkers.

The Assistant Store Manager is responsible for assisting the Store Manager in achieving sales goals and maximizing profitability. Responsible for improving and developing specific management skills through merchandise, inventory, expense control, and managing operating costs.

Role and Responsibilities

Sales

• Efforts to achieve store sales, a full understanding of the business strategy and action to achieve sales and financial goals and targets.
• Achieve Key Performance Indicators (KPI’s).
• Review store schedules weekly to ensure appropriate coverage and payroll management.
• Conduct market & competitor research to provide Store Manager with feedback to include in monthly business strategy action plans

Training & Development

• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
• Responsible for recruitment of all store personnel.
• Ensure store team is trained in all aspects of their job responsibilities and focused on their store’s business objectives and strategies.
• Train store in new and existing policies and procedures.
• Identify strengths and areas of development of store personnel.

Customer Service

• Support Store Manager to ensure staff is trained on customer service standards to provide a stellar customer experience.
• Ensure clientele processes are being held to a high standard within stores.
• Lead and follow up on clientele program. Ensure all sales professionals are developing and re-training long-term clients.
• Develop and increase existing customer database.
• Ensure CRM is delivered within the Company standards.
• Work with Store Manager and the store team to ensure customer issues are resolved to the customers satisfaction.

Operations

• Maximize efficiency and protect business integrity by applying Store Operation policies and procedures provided by Home Office.
• Ensure efficient management of staff floor coverage and a high level of productivity by utilizing the Scheduling Tools provided.
• Effectively manage store head count and payroll budgets as given by the Company.
• Utilize all tools and proactively plan schedules to maximize business potential.
• Responsible for a well maintained, clean and organized store to support efficient operations and a comfortable shopping experience.
• Responsible for accuracy in all POS transactions along with cash handling and banking procedures.
• Ensure all staff members are properly trained in handling POS transactions.
• Responsible for adhering to all banking/accounting policies.

Merchandising

• Monitor store merchandise standards to ensure they are in-line with the Company’s direction.
• Supports Store Manager with daily/weekly/monthly analysis of business and product reports to properly understand and react to any business/merchandising changes.
• Slow seller/best seller management: collaboration with the Company to emphasize commercial store needs.
• Partner with visual associate to effectively manage merchandising to achieve maximized sales.
• Ensure all visual standards/guidelines (criteria and quantities) are implemented effectively and product/display presentations are maintained per standards/guidelines.

Physical Requirements

The physical demands described must be met by an individual to successfully perform the essential  functions of this job:

• Required to stand and walk for up to eight hours in a workday.
• Required to lift and or move up to 50 pounds.
• Required to be able to engage in the following activities: Bending, stooping, reaching, twisting, grasping, pinching, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and work with cleaning solutions.

Competencies

• Financial Management.
• Ethical Conduct.
• Customer/Client Focus.
• Learning Orientation.
• Performance Management.
• Leadership.
• Communication Proficiency.

Qualifications and Education Requirements

• Previous retail customer service experience in luxury market.
• Previous client book preferred.
• Excellent customer services skills.
• Previous keyholder experience preferred.

Preferred Skills

• 4-year degree and/or equivalent combination of work experience.
• Experience in luxury / high-end clienteling environment.
• Elevated market awareness and networking skills
• Multi-unit management experience preferred.

Salary Range: $54,000-$60,000k

#LI-AR #MRN