About OTB Group
OTB is an international fashion group comprising the iconic, unconventional brands Diesel, Jil Sander, Maison Margiela, Marni and Viktor&Rolf. It also controls the Staff International and Brave Kid companies and holds a stake in American brand Amiri. OTB – short for "Only The Brave" – believes in the possibility of pushing beyond the frontiers of fashion and style to support the creativity of international talents and express in full the innovative spirit and uncompromising courage of its founder and chairman, Renzo Rosso. With more than 6,000 employees worldwide, the Group is founded on a digital approach centred on the consumer, a concrete long-term commitment to the creation of a sustainable, technologically driven business, and close attention to social issues through the OTB Foundation.

The Coordinator, IT Retail and Infrastructure Support & Delivery will sit onsite in the New York, NY office and provide support for our portfolio companies and retail organization. This position will report to our Specialists, Retail Systems and Infrastructure, and their responsibilities will include, but are not limited to:

Responsibilities – for both Retail and Office environments 

• Support of Store and Office workstations and software packages, resolving any issues occurring to the end user. 

• Testing and troubleshooting Retail and Office workstations, laptops, network, and other hardware devices. 

• Providing guidance to 500+ end-users and ensuring the complete resolution of incidents. 

• Working with the IT team towards the completion of new Retail projects and the implementation of new systems. 

• The ability to work alone or with other team members to complete both day-to-day work and occasional project work. 

• Identifying and creating best practice helpdesk, retail POS, and technology support methodologies with great attention to cost-saving 

• Prepare and issue/send the necessary hardware for new hire on-boarding. 

• Receive and assess the return of the hardware from leavers. 

• Provide basic support for local office hardware (printers, conferencing/AV equipment). 

• Manage IT hardware stock making sure that there is enough equipment on hand. 

• Support POS and back-office devices. 

• Required to have a flexible schedule, available to work nights and weekend on a rotational schedule. 

• Manage the Workplace lifecycle, including laptop, phone, and equipment installations. 

• Onboard new office employees providing training with maximum attention to detail. 

• Actively handle a queue of support tickets 

• Vendor coordination: liaise with IT vendors and suppliers to discuss invoicing, and resolve any issues related to product quality or delivery timelines. 

• Enforce Corporate IT security measures to protect customer data and ensure compliance with industry standards. 

• Train staff on the use of IT systems and software, ensuring they are proficient in using technology to enhance customer service. 

Qualifications: 

The ideal candidate will be a service-oriented, self-starting, proactive, highly responsible, and organized go-getter with an enthusiastic attitude.  

• 2+ years of relevant experience in global retail. 

• Ability to communicate with professional proficiency in English and Spanish 

• Strong experience providing support in both a Mac and Windows/PC environment, with remote access or local tools. 

• Strong knowledge of Azure AD, Entra, Confluence, O365, and Exchange. 

• Network troubleshooting skills, including Cisco and Meraki. 

• Ability to diagnose issues and provide solutions in a timely manner. 

• Experience with Microsoft Intune, JAMF, SharePoint and Jira Service Desk. 

• Dynamic 365 Commerce/POS experience is a plus. 

• Proficient at working in a ticket queue following the ITIL framework. 

• Experience with global scale IT infrastructure project management. 

• Strong collaboration and cross-functional communication skills. 

• Strong technical ability including report creation. 

• Ability to manage multiple projects simultaneously and effectively prioritize by using task management tools. 

• Proven ability to lead company-wide projects. 

• Internal and External client-centric attitude. 

• Passion for current and emerging trends in infrastructure technology. 

Salary Range: $70k - $73k

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