Retail Systems Analyst

OTB is an international fashion group, powering a range of global, unconventional brands, including Diesel, Maison Margiela, Marni, Viktor&Rolf, and Jil Sander. The group also controls and manages the Staff International and Brave Kid companies. OTB embodies the brave, innovative and unapologetic spirit and vision of its founder and president Renzo Rosso, who disrupted the world of fashion with an open-minded, highly creative mentality, aimed at “building not the biggest, but the most alternative fashion group,” as he stated. As its name suggests, - OTB stands for “Only The Brave” - the group pushes boundaries and challenges established rules to re-define the world of fashion and lifestyle, by fostering the creativity of international talents. Embracing consumer-centric digital innovation and advanced technologies, OTB transforms ideas into distinctive and responsible creations targeting unconventional, forward-thinking individuals.

Job Purpose
The Retail Systems Analyst will supervise and coordinate the analysis, evaluation, testing and implementation for all Retail systems under the OTB umbrella.  The candidate will focus on the Point-of-Sale application (OneStore) but also gain expertise and mastery in other major ap-plications (ERP, Client telling) and reporting systems (PowerBI). He or she will consult with us-ers to identify current operating procedures, problems, requirements and provide troubleshoot-ing (Level 2 Support).  The candidate will also assist with all General L2 Support including user setup, hardware rollouts, retail store setup, special events etc. The ideal candidate should have strong technical knowledge of retail systems and processes including managing interfaces be-tween various endpoints, understanding of inventory/warehousing workflows and Point of sale workflows.


Job Responsibilities
•    Assume ownership of all retail systems in the North America region
•    Act as subject matter expert for Point-of-Sale application, related integrations and processes
•    Perform L2 support functions for major applications, hardware and systems
•    Conduct diagnostic investigations of errors and implement or recommend solutions or methodologies for technical resolution
•    Manage technical rollout for all new store openings including POS setup, hardware rollout, testing and training.
•    Collaborate with HQ team on new initiatives, upgrades and value add features
•    Manage project implementation including rollout plans, training, UAT and go-live. 
•    Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses
•    Cross train on ERP application to provide coverage and gain additional mastery 
 

GENERAL REQUIRED SKILLS 

•    Knowledge of MS SQL Enterprise
•    Strong Windows troubleshooting background
•    Strong knowledge of computer systems/programs
•    Knowledge of systems integration process
•    Knowledge of One Store POS by Bizeta a plus
•    Knowledge of Retail Pro by RPI a plus
•    Knowledge of ERP workflows 
•    Ideal candidate has work experience in medium sized multinational company or luxury business
•    Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity
•    Grasps new concepts quickly, prioritizes efficiently and is organized
•    Strong follow up, follow through and attention to detail to ensure deadlines are met
 

Location: 

New York, US

Employment Type:  Full time
Function:  ICT
Seniority:  Professional