Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
 

Overview:

As the Manager, Retail Training – Maison Margiela, this role is pivotal in executing the rollout of the direct retail strategy, including new openings, and optimizing by-door performance and operations. This role will lead the design, development, and delivery of training programs that elevate service excellence, product knowledge, and client engagement. You will partner closely with retail leadership and corporate teams to ensure all training initiatives reflect the brand’s high standards and contribute directly to retail performance and team development.

Responsibilities:

• Design and implement comprehensive training programs for new hires, and existing employees across retail boutiques.
• Develop and deliver learning modules covering luxury customer service, sales techniques, product knowledge, visual merchandising, and brand heritage.
• Collaborate with HQ and cross-functional teams to localize and adapt global training content for regional relevance.
• Assess individual and team training needs through store visits, performance data, and feedback.
• Support store managers in coaching their teams and developing in-store training routines.
• Lead onboarding and induction experiences for new retail staff to immerse them in the brand’s culture, values, and standards.  Ensure smooth integration of new hires into their roles with confidence and clarity.
• Measure training effectiveness using KPIs such as sales performance, mystery shop results, client feedback, and staff retention.
• Provide regular reports and insights to senior management to inform future strategies.
• Promote a culture of accountability to meet or exceed goals related to retail and service sales, client experience, payroll, retail shrink, and omni-channel sales as set by Maison Margiela.
• Drive company profitability through operational excellence, top-line sales growth, and expense control.
• Address underperforming metrics for stores to drive profitability and achieve goals for these stores.  Effectively lead, develop, and support the sales and/or operations of a stores to meet and/or exceed sales and profitability targets.
• Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly, and annual store sales target.
• Create an inclusive environment that encourages the growth and engagement of all associates.
• Model a culture of open communication by sharing enterprise strategy with direct reports and creating goals in alignment with goals.
• Liaise between store staff, leadership, and business partners to obtain resources, remove obstacles, and drive in-store improvements for stores.
• Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

Qualifications:

The ideal candidate will be a service-oriented, self-starting, proactive, highly responsible, and organized go-getter with an enthusiastic attitude.      

• 5+ years of relevant experience managing across multiple US-based stores at once, with a strong operations background.
• Experience in retail, luxury retail or service-oriented organization preferred.
• Proven track record of launching new store openings, markets and building strong effective teams.
• Strong interpersonal, communication, organizational, presentation, and follow-through skills.
• Experience in results-oriented, high-growth environments with agile, resourceful capabilities.
• Experience building, implementing, and iterating on new processes from the ground up.
• Knowledge of KPIs, P&L management, and operational standards.
• Experience with LMS platforms, MS Office Suite, and e-learning tools.
• Candidate must be available to work in New York City.
• Able to work a full-time, but potentially varied schedule including nights, weekends, and holidays as needed.
• Up to 50% travel required.

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

Salary Range: $115k- $123k 

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