Clienteling Project Manager

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

As part of the Client & Digital team and reporting to the Chief Client and Digital Officer, you will be responsible for fostering a clienteling mindset in stores, providing store teams with the necessary soft skills and tools to build strong relationships with clients and generate loyalty.


Promote Clienteling Mindset and Soft Skills
•    Partner with the training team to develop and deliver training programs that enhance clienteling skills among client advisors.
•    Ensure store teams are equipped with the knowledge and techniques to create personalized, memorable client interactions.
•    Advocate for a client-centric culture within stores, emphasizing the importance of relationship-building and customer loyalty.
Provide Effective Clienteling Tools and Animation
•    Collaborate with the Tech Team to enhance the features and usability of the in store clienteling App, ensuring it meets the needs of store teams.
•    Implement and manage in store Omnichannel services  
•    Manage and animate the clienteling calendar to align with key client moments and product launches, ensuring timely and relevant client outreach.
•    Gather feedback from store teams to continuously improve the clienteling tools and support provided.
•    Share best practices between Stores and Regions on around clienteling activity
Create Client Experiences
•    Partner with other departments to develop unique and engaging client experiences, both in-store and digitally.
•    Coordinate the implementation of VIC treatments, special events, and personalized services that enhance the client journey.

We are looking for someone with: 

•    Master's degree from a business school or university in Marketing, Communication, or a related field.
•    5 years experience in Clienteling / Retail, preferably in the Fashion/Luxury sector.
•    Strong affinity for Fashion and Luxury.
•    Familiarity with clienteling tools and in-store engagement strategies.
•    Excellent interpersonal and communication skills, with the ability to inspire and motivate store teams.
•    Strong organizational skills, with the ability to manage multiple projects and deadlines.
•    Detail-oriented and proactive.
•    Proficient in English (both spoken and written) and ideally in French.




Paris, FR

Employment Type:  Full time
Function:  Retail
Seniority:  Professional